Mobile Messaging Terms & Conditions

Effective Date: 7 November 2026

These Mobile Messaging Terms & Conditions ("Terms") govern the SMS and MMS messaging services provided by Circular Solutions Limited ("Circular Solutions", "we", "our", or "us").

By providing your mobile telephone number and opting in to receive text messages from Circular Solutions, you agree to these Terms.

Program Description

Circular Solutions uses SMS and MMS messaging to communicate with customers, prospective customers, suppliers, contractors, and other business contacts regarding:

Customer account setup and verification
Customer support and service enquiries
Appointment scheduling and reminders
Site visits and inspections
Environmental and waste management services
Renewable energy and solar proposals
Project updates and coordination
Quotations and proposal discussions
Service delivery notifications
Administrative and operational communications

Messages may be sent by Circular Solutions employees, representatives, or automated systems acting on our behalf.

Opt-In Consent

You may opt in to receive SMS messages from Circular Solutions by:

Submitting a website enquiry form;
Requesting a quote or proposal;
Registering for an account;
Providing your mobile number to our team;
Entering into a customer relationship with us; or
Providing written, verbal, or electronic consent.

By opting in, you consent to receive SMS messages relevant to your enquiry, account, requested services, and ongoing relationship with Circular Solutions.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Message Frequency

Message frequency will vary depending on:

Your interactions with us;
Active projects or services;
Appointment requirements;
Account activity; and
Customer support requests.

Some customers may receive only occasional messages, while others with active projects may receive more frequent communications.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's pricing plan.

Please contact your mobile service provider for information regarding your messaging charges.

How to Opt Out

You may opt out of SMS communications at any time by replying:

STOP

Upon receipt of your opt-out request, you will receive a confirmation message and no longer receive SMS communications from Circular Solutions, except where otherwise required by law.

How to Get Help

For support regarding our messaging services, reply:

HELP

You may also contact us directly:

Circular Solutions Limited
Phone: +64 27 241 8952
Email: info@circularsolutions.co.nz

Supported Carriers

SMS and MMS delivery is subject to carrier availability and network conditions.

Participating mobile carriers are not liable for delayed or undelivered messages.

Privacy

We respect your privacy and handle your information in accordance with our Privacy Policy.

View our Privacy Policy here:

https://www.circularsolutions.co.nz/privacy-policy

Information collected through our messaging services may be used for customer support, service delivery, account management, appointment scheduling, project coordination, and related business purposes.

Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers is permitted only to the extent necessary to support business operations, service delivery, customer communications, or regulatory compliance.

All categories of personal data excluding text messaging originator opt-in data and consent information will not be shared with any third parties for marketing purposes.

Message Content

Messages sent by Circular Solutions may include:

Customer service responses
Appointment confirmations
Service reminders
Account notifications
Project updates
Proposal discussions
Site visit scheduling
Operational communications

Example Message

Hi John, this is Ben from Circular Solutions. We have completed the review of your solar proposal and would like to arrange a site visit to discuss the options available. Are you available next Tuesday at 10:00 AM? Reply YES to confirm. Reply STOP to opt out or HELP for assistance.

Disclaimer

Delivery of SMS messages is subject to effective transmission by your mobile carrier and network provider.

Circular Solutions is not responsible for delays, failures, or errors in message transmission caused by mobile carriers, network outages, device issues, or other factors outside our reasonable control.

Changes to These Terms

We may update these Mobile Messaging Terms & Conditions from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

Continued participation in our messaging services after changes are published constitutes acceptance of the revised Terms.

Contact Information

Circular Solutions Limited
15 Kowhai Street
Oxford 7430
New Zealand

Phone: +64 27 241 8952
Email: info@circularsolutions.co.nz
Website: www.circularsolutions.co.nz

By providing your mobile number to Circular Solutions Limited, you consent to receive SMS communications regarding account notifications, service updates, appointments, quotations, proposals, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. View our Privacy Policy for more information.